Patient Complaints Procedure

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Zeta Dental views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint 
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint 
  • To make sure everyone at Fortuna Dental Practice knows what to do if a complaint is received 
  • To make sure all complaints are investigated fairly and in a timely way 
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired 
  • To gather information which helps us to improve what we do 


All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Responsibility Overall responsibility for this policy and its implementation lies with Amy Joyce. This policy is reviewed regularly and updated as required. 

If patients are not satisfied with the result of our procedure, then a complaint may be made to:

  • To Dental Complaints Services (08456 120 540)
  • The General Dental Council, 37 Wimpole Street, London, W1G 8DQ (this is the “Dentists” registration body)
  • Care and Quality Commission 03000 616161

Publicised Contact Details for Complaints: Written complaints may be sent to Zeta Dental at 

Unit 18 Station Close
Potters Bar

Or by e-mail at

Verbal complaints may be made by phone to 0207 1832393 or the clinical manager Amy Joyce on 07399 536296.

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